Return & Refund Policy
At Tech Terracon, we want our customers to shop with confidence. This Return & Refund Policy explains the conditions under which returns and refunds are accepted for purchases made through our website.
Please review this policy carefully before placing an order.
30-Day Free Returns
We offer 30 days free returns from the date your order is delivered.
You may request a return if:
- The product is damaged, defective, or incorrect
- The item does not match the product description
- You are not satisfied with your purchase
To be eligible for a return:
- The return request must be submitted within 30 days of delivery
- The item must be unused, unopened, and in its original packaging
- Proof of purchase (order number or receipt) is required
No Exchanges
At this time, we do not offer product exchanges.
If your return is approved, it will be processed as a refund only.
Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or sale items (marked as final sale)
- Products damaged due to misuse, mishandling, or normal wear and tear
- Items returned without original packaging
- Returns requested after the 30-day return window
Clearance products are sold at a discounted price and are non-refundable.
Refund Processing
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds are issued to the original payment method
- Refunds are processed within 10 business days after approval
- Depending on your bank or payment provider, additional time may be required for the refund to appear in your account
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the product and packaging
This helps us resolve the issue quickly and efficiently.
Order Cancellations
Orders may be canceled only before shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
How to Request a Return
To initiate a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
Our support team will review your request and provide return instructions if eligible.
Policy Updates
This Return & Refund Policy applies to all purchases made through Tech Terracon. We reserve the right to update this policy at any time, but changes will not affect orders already placed.
Contact Information
Store Name: Tech Terracon
Company Name: Muffinit LLC
Address: 1012 Marquez Place, Ste. 106-B,
Santa Fe, NM 87505
Email: support@techterracon.com
Telephone number: +1 330 828 6744
Contact form: click here
Opening hours:
Monday to Friday: 9:00 am to 6:00 pm
We aim to respond within 24–48 hours.