Privacy Policy

At TechTerracon, we are committed to protecting your privacy and ensuring your personal data is handled responsibly. Whether you’re in the EU, California, or anywhere else, this policy explains how we collect, use, and safeguard your information. By using our website, you agree to the practices described here.

Information We Collect

We collect both personal and non-personal information.

Personal Information

When you interact with us—by placing an order, signing up for newsletters, or contacting customer support—we may collect:

  • Name
  • Email address
  • Shipping and billing addresses
  • Payment information
  • Contact preferences

We collect this information to process your orders, provide customer service, and customize your experience.

Non-Personal Information

We also gather non-personal data like:

  • IP address
  • Browser and device information
  • Pages visited and browsing actions
  • Referral URLs (how you found us)

This helps us enhance our website performance and your user experience.

How We Use Your Information

We use the collected information for:

  • Order processing: Fulfilling orders, confirming payments, and updating shipping statuses.
  • Customer support: Responding to inquiries and resolving issues.
  • Personalization: Tailoring product recommendations based on your preferences.
  • Marketing communications: Sending newsletters or special offers (only if you’ve opted in).
  • Website improvement: Using non-personal data to troubleshoot and enhance site functionality.

Cookies & Tracking Technologies

We use cookies to:

  • Keep you logged into your account
  • Personalize your experience
  • Analyze website traffic and performance

You can control cookie preferences via your browser settings, but doing so may affect certain site functionalities.

GDPR Compliance (For EU Residents)

If you're located in the European Union, you have specific rights under the GDPR:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: If your data is incorrect or outdated, you can request an update.
  • Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data, provided we have no legal obligation to retain it.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
  • Right to Restrict Processing: You may request limitations on how we process your data.
  • Right to Object: You can object to data processing for marketing purposes.

To exercise these rights, contact us at support@techterracon.com.

CCPA Compliance (For California Residents)

If you're a California resident, the California Consumer Privacy Act (CCPA) provides additional rights:

  • Right to Know: You can request what personal data we’ve collected about you over the past 12 months, including the categories of data, its sources, and how it’s used.
  • Right to Delete: You can request that we delete your personal data, subject to certain exceptions (such as fulfilling legal obligations).
  • Right to Opt-Out of Sale: We do not sell personal data, but California residents have the right to opt-out if this changes.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@techterracon.com.

How We Share Your Information

We do not sell your personal information. We only share your data with:

  • Payment processors: Securely handling your payments.
  • Shipping providers: Ensuring timely delivery of your orders.
  • Service providers: Partners who help us manage the website, email marketing, or customer service.

These third-party partners must comply with applicable data protection laws and only use your data to perform services for TechTerracon.

Data Security

We implement industry-standard security measures to protect your information. While we strive to safeguard your data, no system is 100% secure. We employ encryption (SSL), firewalls, and regular security reviews to minimize risks.

Your Data Rights

You have control over your personal information:

  • Access, Update, or Delete your data: Contact us to access, update, or delete your personal information. We will respond within 30 days.
  • Opt-out of marketing: You can unsubscribe from marketing emails anytime by following the link in the email.

For questions, reach out to us at support@techterracon.com.

Third-Party Links

Our site may link to external websites, such as social media platforms or affiliate services. Please note that we are not responsible for the privacy practices of these third-party websites.

Children's Privacy

TechTerracon does not knowingly collect information from children under 13. If you believe we’ve collected such information, please contact us, and we will promptly delete it.

Changes to This Policy

We may update this privacy policy to reflect changes in our business practices or legal requirements. The revised version will be posted on this page with an updated date. Please check back regularly.

    Contact Us

    If you have any questions about this privacy policy or your data rights, you can reach us at:

    Email: support@techterracon.com
    Mailing Address: TechTerracon, 16594 Arrow Blvd, Fontana, CA 92335, USA

    Last updated: November 03, 2024